The Road Home

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Below are some commonly asked questions about who we are, what we do, and who we serve.


1. What is The Road Home?

The Road Home is a social service agency that provides emergency shelter, case management, and low-income housing to single men, women, and families with children experiencing homelessness.

We begin by providing people with basic needs such as food, clothing, and shelter, while immediately working with them to develop a plan for housing. Our programs are designed to connect people with resources and help integrate them back into the community.


2. What is the mission of The Road Home?

Our mission is to help individuals step out of homelessness and back into our community.


3. What services does The Road Home provide?

We provide a variety of services for the people who turn to us for help. Services include: emergency services and shelter, basic necessities (clothing, hygiene items, etc.), case management supportive services, such as mental health services, connection to substance abuse providers, housing programs, employment services, after school programs, pre-school programs, art therapy, housing stability services, and basic life skills. We strive to provide as many services on-site at the shelter as possible, so these services are easily accessible to the people we serve.


4. Who does The Road Home Serve?

We serve single men, single women, and families with children experiencing homelessness. Last year we served 4,108 single men, 1,442 single women, and 764 families comprised of 2,679 individuals, 1,510 of which were children.


5. Why are people Homeless?

People become homeless for a variety of reasons. The most prominent reason is the cost of housing. Right now we are seeing a rise in the poverty rate in Utah, and a rise in the cost of housing. For many of the people we serve, people are working very hard and yet because of the cost of housing are living pay check to pay check. This is a tricky place to be so if there is a loss of a job or a cut in hours, it is all too easy for a single or family to very quickly end up experiencing homelessness. Other reasons people may become homeless could be a mental health issue, a physical disability, or substance abuse issue that is causing them to be homeless.

For 87% of the people we serve, they experience a short, one time period of homelessness and just need a little assistance to get back on their feet and then we never see them again.

For the other 13% of the people we serve, we find that they have something deeper causing them to become homeless and stay homeless for an extended period of time. Our case managers work closely with these individuals to help connect them with services that will help them overcome the barriers causing them to be homeless.


6. Are people staying at The Road Home required to leave the shelter during the day?

At The Road Home, women and families with children are able to stay inside our shelter 24 hours a day, 7 days a week. Men are able to check-in at 10 am and stay inside all day and through the night. We only ask the men staying in our emergency shelter to leave the shelter for 2 hours daily so our staff can clean the dorm areas.


7. What other programs do you provide for people experiencing homelessness?

We have a variety of programs to help people while they are experiencing homelessness as well as help them step out of homelessness. 

Case Managers work with each family and some of our most vulnerable singles to help them find and connect resources that can help them find a way back home. Our Case Managers also provide a great support system for each person they serve.

Our housing programs are vital to helping each individual and family move out of homelessness. We have a variety of housing programs designed to help individuals, families, and people experiencing chronic homelessness.

Children’s programming is crucial to helping kids as they navigate their way through the shelter and school. Some of these programs include our playroom programs designed to give kids an opportunity to play and have fun with volunteers, and our book club program that allows kids to read with volunteers. We also partner with many agencies to help supplement programs for our children, including Head Start and Boys and Girls Club.


8. How do you help people with housing?

We have a variety of housing programs that are designed to help individuals and families find housing. Each program targets a specific demographic that we see.

  • Rapid Re-Housing: This program targets families with children. The goal being to help families into housing as quickly as possible.
  • Veterans Housing: We have a team dedicated to working with Veterans to find housing. This program helps singles as well as families.
  • Chronically Homeless Individuals: We have specific programs that are designed to help individuals experiencing Chronic Homelessness. 
  • Permanent Supportive Housing: Our permanent supportive housing programs help individuals and families experiencing chronic homelessness. These programs give continued case management and supportive services to help individuals and families stabilize in housing. 


9.  Where is The Road Home located?

The Road Home is located at 210 South Rio Grande Street and is open Monday through Sunday 24 hours a day.

Our Midvale Center is located at 529 West 7300 South, Midvale, and is also open Monday through Sunday, 24 hours a day.


10.  What can I do to help?

There are many ways to be involved with The Road Home!

Become a Volunteer: Our volunteers are vital to our programs and services. Learn more about becoming a volunteer by clicking here.

In-Kind Donations: We are always in need of in-kind donations to help the people we serve. You can see a current needs list by clicking here.

Monetary Donations: We are always grateful for any monetary donations. You can donate online at and bring in or mail a check to the Downtown Shelter at 210 South Rio Grande Street, Monday through Sunday, from 7am to 7pm; or to our Midvale Center located at 529 West 7300 South, Monday through Sunday, from 7am to 7pm.

Corporate Sponsorships: During the year we have three major fundraisers for which we need corporate sponsorships. For more information please contact Alicia Gleed at agleed@theroadhome.


11. When and where can I drop off donations?

You can drop off donations to 210 South Rio Grande Street, Salt Lake City, Monday through Sunday from 7am to 7pm.

You can also drop off donations to our Midvale Center at 529 West 7300 South, open Monday through Sunday, from 7am to 7pm.


12. What other agencies do you partner with?

Volunteers of America, Utah
Veteran Affairs
Department of Workforce Services
4th Street Clinic
Housing Authority of Salt Lake City
Housing Authority of the County of Salt Lake
Valley Behavioral Health
HOST Team – Homeless Outreach Service Team
Midvale City
Salt Lake School District
Catholic Community Services
State of Utah
Salt Lake County
Salt Lake City
Veterans Administration
YWCA, Utah
Family Promise
Rescue Mission
Canyons School District
Salt Lake CAP/Headstart
and many more


13.  Can I come get a tour of the shelter?

Yes! We love to have people in for a tour! We do ask that you schedule your tour. To schedule your tour please contact our Volunteer Coordinators at Please note that tours are only given on weekdays from 8am to 5pm.  Due to the busy holiday season, we do not give tours during the month of December.


14.  What do people do if they need help from The Road Home?

If someone is in need of immediate shelter, they can come to our Downtown Shelter or our Midvale Center (for families with children only) for help 24 hours a day, 365 days a year. Once here we can work with them to connect them with the specific programs and services that will help them move into housing as quickly as possible.